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This registration page is for our   Hongkong Customer  

SWANZ KOKORO Thermal Flask (SY-088/089)
Warranty Registration
  • ​Customer must complete online registration within 10 days upon shipping. 
  • Customer must fill out the warranty registration accurately
  • The warranty only covers the loss of vacuum insulation and one time replacement of porcelain interior within the warranty period (180 days). Product shipment back to our factory in Dongguan China will be arranged and covered by customer
  • After the warranty period (180 days) has expired, customer needs to pay for the replacement of porcelain for HKD$115.  Product shipment back to our factory in Dongguan China will also be arranged and covered by customer
  • It will take approximately 2-4 weeks for repair and delivery (depends on customer location)
  • Wear and tear in product accessories (other than the thermal flask), example:  easy-clean silicone, straws, bags, etc are normal and not covered by the warranty
  • SWANZ reserved the right to change the policy.
  • Our warranty period is 180 days from the date of registration. However, customer must complete online registration within 10 days from the date of receiving the product.
  • If the registration is not completed in 10 days upon receiving the product, we reserve the rights to refuse any warranty registration and warranty claim.
  • The warranty registration must be registered on Swanz official website. 
  • This warranty applies only to Swanz Thermal Tumbler Kokoro SY088 and SY089 model
  • One form submission applied for one thermal flask, please submit multiple forms if you have more than one thermal flask
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User Guide Download

Swanz Kokoro Thermal Flask

(SY-088) English